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Access the customer satisfaction survey results

Surveys are conducted to measure performance and provide a baseline for moving forward. Browse the results.

NHSScotland Guidance for Decontamination and testing of Cardiac Heater Cooler Units (HCUs). V1.1

Operational guidance for decontamination of Cardiac Heater Cooler Units

The Fraud Ratio

Case Management System (CMS) System Security Policy

The system security policy for the Case Management System used in response to the COVID-19 pandemic.

Transfusion Team strategy

Find out more about the Transfusion Team strategy and working with the Transfusion Network across Scotland and the UK.

National Infection Prevention and Control Manual

National Infection Prevention and Control Manual (NIPCM) is the mandatory practice guide for infection prevention and control (IPC) for NHSScotland.

Quality Improvement Tool (QIT) Literature Review. Insertion and Maintenance of Central Venous Catheters (CVC). Version 1.0

Review and recommendations for insertion and maintenance of CVCs Quality Improvement Tool (QIT)

Guidance and publications

We produce infection prevention and control guidance, publications and information leaflets.

NHS NSS Equality Impact Assessment - ARHAI Data and Intelligence 2024-25

NHS National Services Scotland Equality and Fairer Duty Impact Assessment - ARHAI Scotland Data and Intelligence (D&I)

NHS NSS Equality Impact Assessment - ARHAI SONAAR 2024-25

NHS NSS Equality Impact Assessment - ARHAI Scottish One Health Antimicrobial Use and Antimicrobial Resistance (SONAAR) Programme 2024 to 2025