FOI – 2024-000354 Cloud Based Telephony Suppliers (HTML)

Date received – 14 Oct 2024 | Date responded – 5 Nov 2024

Request

Please could you provide information on which cloud-based telephony suppliers feature on health board approved frameworks and could you provide a link to the list?

Response

We have now completed the search of our records and can provide you with the following information:

Under Section 17 of the Freedom of Information Act, 2002 (FOISA), an organisation does not have to provide that information if it does not hold it. NHS National Services Scotland (NSS) does not hold this information as NSS have no such framework for internal use.

NSS currently use 8x8 UK Ltd as a Cloud based telephony solution. This was awarded via a G-Cloud agreement during the Covid-19 pandemic. G-Cloud is managed by the UK Government - Crown Commercial Services and has thousands of suppliers. There is a Scottish Government Dynamic Purchasing System (DPS) for Telephony and Communication services which is open to be used by all Scottish Public sector bodies. The link below contains guidance on how to use it and a list of suppliers who have been added to the DPS.

Telephony and communication services - dynamic purchasing system: guidance - gov.scot

I trust you will find the information of assistance and if you require any further information, please do not hesitate to contact us.

If you are unhappy with any aspect of how we have dealt with your request, you can make representations to us asking us to review the handling of your request.

If you require any further information, please contact the Associate Director Governance and Board Services (Board Secretary) within 40 working days of the date of this correspondence.

Contact

Address

If after a review you are still unhappy, you also have the right to apply to the Scottish Information Commissioner, who can be contacted at Kinburn Castle, St Andrews, Fife, KY16 9DS, or via their application form.

National Services Scotland (NSS) is committed to publishing all information released in response to Freedom of Information requests. You can view all FOI responses within our FOI Publications repository.