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FOI release

FOI – 2024-000147 Complaints received regarding Sciensus (HTML)

Published on 16 April 2024

Date received – 05 April 2024 | Date responded – 16 April 2024

Request

Please could you provide information on how many complaints NHS Scotland have received with regards to the services of the company Sciensus.

Response

We have completed a search of our records and can provide you with the following information:

Since 01 April 2017, NHS National Services Scotland (NSS) National Procurement (NP) received 36 complaints from Health Boards relating to services provided by Sciensus Ltd, under the NHS Scotland Framework for the provision of medicines and homecare services.

I trust you will find the information of assistance and if you require any further information, please do not hesitate to contact us.

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Contact

Address

NHS National Services Scotland
Headquarters
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB

If after a review you are still unhappy, you also have the right to apply to the Scottish Information Commissioner, who can be contacted at Kinburn Castle, St Andrews, Fife, KY16 9DS, or via their application form.

National Services Scotland (NSS) is committed to publishing all information released in response to Freedom of Information requests. You can view all FOI responses within our FOI Publications repository.