Home oxygen service
Published on 13 September 2023
Information for health professionals
The home oxygen service is provided under a national contract managed by Health Facilities Scotland. The current service provider is Dolby Vivisol.
For oxygen enquiries, contact Dolby Vivisol on 0800 833 531.
How to order oxygen (clinicians only)
If you are authorised to order home oxygen for patients you can do this through Vivimedical. This service is hosted by Dolby Vivisol.
I need help accessing Vivimedical
Access to Vivimedical is controlled by health board oxygen leads and medical directors. Some clinicians may need to have oxygen requests approved by a colleague before their request is actioned.
Contact your health board's Oxygen Lead if you need to be granted access or change your level of access.
Contact an Oxygen Lead
For local advice, contact the Oxygen Lead for your health board:
NHS Ayrshire and Arran – Philip Hodkinson philip.hodkinson@aapct.scot.nhs.uk
NHS Borders – Emma Dodd emma.dodd@borders.scot.nhs.uk
NHS Dumfries and Galloway – Yvonne Scott yvonne.scott2@nhs.scot
NHS Fife – Ian Fairbairn ian.fairbairn@nhs.scot
NHS Forth Valley – Douglas Morrison douglas.morrison@nhs.scot
NHS Grampian – Margaret MacLeod margaret.macleod3@nhs.scot
NHS Greater Glasgow and Clyde
Respiratory – Ewan Ross ewen.ross@ggc.scot.nhs.uk
Palliative Care – Jane Edgecombe jane.edgecombe@ggc.scot.nhs.uk
Neurology – Alok Tyagi alok.tyagi@ggc.scot.nhs.uk
Paediatrics/Neonatology – Philip Davies philip.davies@ggc.scot.nhs.uk
NHS Highland – Lorna Murray lorna.murray@nhs.scot
NHS Lanarkshire – Michael McGovern Michael.McGovern@lanarkshire.scot.nhs.uk
NHS Lothian – Gourab Choudhury gourab.choudhury@nhslothian.scot.nhs.uk
NHS Orkney – Wendy Lycett wendy.lycett2@nhs.scot
NHS Shetland – Mary McFarlane mary.mcfarlane@nhs.scot
NHS Tayside – Tom Fardon tom.fardon2@nhs.scot
NHS Western Isles – Liam Callaghan liam.callaghan@nhs.scot
Make a complaint
All home oxygen complaints should be directed to Dolby Vivisol.
If you have already reported an issue to Dolby Vivisol and they were unable to resolve it, you can escalate it to our Oxygen Therapy team. Email nss.oxycon@nhs.scot or call 0131 275 6860.