Prior approval timescales
Published on 10 March 2025
Within our Prior Approval team, the turnaround period for Approval requests are 2 months for General Dentistry and 3 months for Orthodontics.
Valid payment claims are processed in the first available schedule. Rejections within MIDAS are dealt within 20 working days, however they normally clear at the end of each schedule.
The information below details the submission dates we are currently reviewing for prior approvals.
General prior approval
- Awaiting Dental Adviser review: 20 Feb 2025
- Awaiting Prior Approval Officer review: 07 March 2025
Orthodontic prior approval cases
- Awaiting Dental Adviser review: 17 Jan 2025
- Awaiting Prior Approval Officer (PAO) review: 13 Feb 2025
- Awaiting Physical evidence: 07 Feb 2025