Accurate and honest declarations
Published on 22 January 2020
Contents
- The purpose of this guide
- Deterrence
- Understanding choice
- The power of inertia
- Choice architecture
- Counter-fraud declarations
- Early declarations
- Consent declarations
- Brevity and clarity
- Accountability
- Quality assurance
- Further information
- Summary
- Appendix 1 - Personal Independence Payment
- Appendix 2 - Independent Living Fund
- Appendix 3 - Electronic signatures
Summary
State the consequences
“I read on the form what could happen to me if I gave false information”
Make it clear and brief
“I only skim-read it but understood what I was agreeing to”
Overcome biases
“If a formula could review data and make choices for him, he would be better off than making decisions based on his experience and biases”
Give prompt feedback
“When I saw the message asking me if I was sure that my answer was correct, I checked it and decided to make a change”
Make honesty salient
“After signing the declaration on the first page, I was thinking about telling the truth as I answered each question”
The use of defaults
“I didn’t want to stand out from the crowd so I ticked the default option”
Make the beneficiary accountable
“My name is on the form so I’m responsible to give accurate information”